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We no longer accept Canadian Postal Orders in any currency EXCEPT U.S. Dollars. Any Canadian Postal order received in GBP or CAN Dollars will be returned.

Many folks are way too quick to start inquiries about various auctions/orders, some of which have only been on their way in the post to us for a few days.

Once a Seedbay payment has been placed into the world's postal system by you it could take a very variable amount of time before it reaches us. It does not help if we are constantly engaged in trying to answer enquiries from someone who has just mailed their order yesterday but wants us to give them a confirmation today. Once an auction payment is received, the item(s) are packed, shipped, you can see the status of your payment and the shipped date in your account under "my current bids". Attempting to respond to countless inquiries about orders which are not considered past due yet causes a lot of unnecessary work by having to search for an order which may, or may not have even arrived at Seedbay for processing.

In an attempt to streamline things a bit and free up valuable time spent doing endless searches on order inquiries, we ask all Seedbay purchasers to utilize the following 'Order Checklist' and 'Order Inquiry' procedures.  We will not respond to emails asking for shipping times if they are within the normal timeframe, we realise this may seen harsh but we feel it is more appropriate for us to focus on those who have a valid concern and need our help to resolve an issue. I'm confident you will see the value of this if ever you need to contact us for advice!

If a confirmation of delivery is critical to you please consider using one of the many courier services available, these offer online tracking in real time and can be used to ensure you know where your parcel is at all times.

ORDER CHECKLIST:

When making your Seedbay auction payment, please make sure to:

1. Affix the proper postage payment. If you are in any doubt ask the post office to confirm the correct charge, please do not ask online or friends. This is often done and often leads to mail being returned to the sender.

2. Address accurately and legibly to S.B.N.;

3. Enclose auction payment form. If you do not have a printer, include all pertinent auction details accurately and legibly (Auction ID #(s), Auction Title, Amount of Auction, your Seedbay member name, and accurate, clear 'Ship To' information as to where you want your order posted to); Remember, if the staff cannot read the address or the address is ambiguous there is a chance your order will not be delivered and that does not help either party. Please also use a single payment form for each auction and avoid listing all auctions in a big list. This helps prevent confusion and errors.

4. Enclose either a money order or cash which includes the applicable s/h charge(s). Shipping is currently $5/€5 or £5 per 4 packs of seeds ordered. Shipping should be paid in the currency you place the order in. If paying by money order, please make payable to S.B.N and check to ensure you have bought the correct type of money order. Any payment addressed differently will be uncashable by us and therefore have to be returned to you for cancellation.

Once you have followed steps 1-4 above accurately, your payment should make it's way to Seedbay for processing. The post can be unreliable as to delivery times unless you use a timed service, so ALL inquiries on orders will be responded to once you have first waited a minimum of 30 DAYS. If you require confirmation and tracking for your payment you may wish to consider using recorded mail or a courier. SB will not confirm receipt of mail for security reasons and we ask all customers to check the sent record of their account for shipping info and the couriers website for payment delivery info. It is up to the customer to ensure that their order has enough time to reach us within the 14 day timeframe. Holding your order up to see if you win other auctions is not advised and often leads to missing out on your original purchase.

ORDER ENQUIRIES

No order enquiry(ies) will be responded to until the 30 day waiting period has passed. We simply do not have the staff to research orders when someone has only posted their payment 5 or 7 days prior to making an inquiry.

Should 30 days have passed and you have NOT received a confirmation of shipping or received your auction item(s), you may make an inquiry on this site only. ONE inquiry can be sent (otherwise multiple inquiries are subject to our spam filter and will not be answered). Please ensure that your mail has arrived here before making an enquiry as we are unable to look into orders which have not arrived here. Auction inquiries must contain the following info:

1. Your Seedbay member name;
2. Auction ID #(s);
3. Date your payment was mailed to Seedbay; including any relevant courier info and payment type.
4. The shipping information you included with your payment.

5. How you shipped the order. Whether by courier or regular mail, including the ref number and company website if couriered.

As we keep limited records it is best to include as much info as concisely as you can. This will help the staff to process your enquiry quickly and ensure all problems are resolved as fast as possible and with a minimal number of emails.

By following these procedures Seedbay can provide you with a higher level of customer service, plus operate in a more efficient manner.

REPLACEMENTS:

Please note, we can do nothing about payments which do not arrive in the post at Seedbay, as well as orders which Seedbay has already processed and placed in the post for delivery. We are NOT able to replace orders that do not reach their destination due to any inadequacies in the worldwide postal services or seizures by any customs service.

Each auction sold is an individual lot and therefore we do not hold replacement stock for our auctions. All auctions are sold as individual lots. Seedbay is not able to replace stock which is lost/damaged in transit so the buyer is advised to check the quality of their mail service as below before ordering.

We strongly recommend you check the quality and rules of your local postal service before ordering from us. Laws and rules vary depending on location and can have an affect on our ability to deliver reliably to you. Some wont deliver if you use an alias, some require the address to be formatted a specific way etc.... It pays to research before ordering!

If you have a query please email support@seedbay.com as per the info above.